Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact Salvera Vice before sending your item back. If your return is accepted, we’ll provide instructions on where and how to send your return.
Please do not send returns to an address shown on the original shipping package unless we specifically instruct you to do so. Because our products may be fulfilled by different partners, the correct return address can vary by order.
Items returned without prior authorization may not be accepted.
RETURN SHIPPING
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, incorrect, or otherwise qualifies for a prepaid return at our discretion.
Original shipping charges are non-refundable unless the return is due to an error with your order or the item arrived damaged or defective.
DAMAGES & ORDER ISSUES
Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.
We may request photos of the item, packaging, shipping label, or other information needed to resolve the issue.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, including personalized or custom-made products, gift cards, and items marked final sale.
For hygiene and safety reasons, certain personal-care or intimate items may also be non-returnable.
Sale or clearance items marked FINAL SALE are not eligible for return.
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
EXCHANGES
We do not process direct exchanges. The fastest way to get a different size, color, or item is to request a return for the original item. Once your return is approved, you can place a new order for the replacement item.
REFUNDS
We’ll notify you after your return has been received and inspected and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time for the refund to appear on your account.
If more than 15 business days have passed since we approved your refund, please contact us.
CONTACT US
For return or refund questions, please contact Salvera Vice through our store contact page or the customer-service email listed on our website.